COVID -19 Frequently Asked Questions 


Community Updates FAQs

What is the current COVID-19 case count?

In the last update that was provided on February 22, 2021 Cowichan Tribes had a total of 230 cases (since January 1) with 202 recovered (88%), 4 hospitalized (2%), four deaths and 84 households affected. The next update with case numbers will be on Thursday, February 25, 2021.


Where is the COVID-19 count being posted?

Cowichan Tribes case reports are shared twice per week to the Cowichan Tribes website and Facebook page. A live update is provided on Mondays and a written report on Thursdays. All previous reports can be found here


Shelter In Place Order FAQs

When does the Shelter in Place Order end?

Cowichan Tribes first implemented the Shelter-In-Place Order on January 6, 2021. Chief and Council recently extended the Shelter in Place Order to March 5, 2021, at 5:00 p.m. Here is copy of the most recent memo to community.


Can members leave their home during the Shelter in Place Order?

Yes. The Shelter in Place Order is designed to keep community safe and limit social gatherings and visitors in our community. Members can still leave their homes for essential reasons such as work, school attending medical appointments or shopping for essential items. Members can also go outside for fresh air and exercise. Members should assign 1 shopper per household.


Are delivery services allowed to come on reserve?

Yes. While checkpoints are in place to limit non-essential traffic, delivery services, home repairs and taxis are allowed in/out of reserve lands. 


COVID-19 Symptoms and Getting Tested FAQs

What are the symptoms of COVID-19?

Key symptoms of COVID-19 include: Fever or chills, Cough, Loss of sense of smell or taste, Difficulty breathing. Other symptoms may include: Sore throat, Loss of appetite, Extreme fatigue or tiredness, Headache, Body aches, Nausea or vomiting, Diarrhea. See here for a list of symptoms in Hul’q’umi’num. For more information on testing visit Island Health Symptoms and Testing page.


What number do I call to get tested?

The number to call to book an appointment to get tested is 1-844-901-8442. Testing in Duncan is done at the 5151 Polkey road site (ICBC claim centre). If you cannot get to the testing site for any reason including mobility issues please call Ts’ewulhtun Health Centre (Mon-Fri 8:30-4:30) at 250-746-6184.You may also TEXT a nurse at 250-732-0087.


I have mild symptoms, should I get tested?

Yes. Getting tested is crucial in our efforts to identify and isolate cases to reduce the spread of COVID-19 in our community. You can watch a video of Cowichan Tribes members getting tested at the Cowichan Valley testing site (5151 Polkey road) here.


Is transportation to the testing site available?

Yes. Do not ride share. Transportation to the testing site is free and available Monday to Friday 8:30 a.m. - 9:00 p.m. for members through Ts'ewulhtun Health Centre. 250-746-6184.


Where can I get my test results?

Test results can be obtained a number of ways including by calling 1-833-707-2792 or by signing up here:


COVID-19 Vaccine FAQs

When will the second dose of the COVID-19 vaccine be available for members who received their first dose on January 13/14?

Vaccine Update:  Delays for second dose due to shipment delays, the second doses of the Pfizer vaccine for 600 people vaccinated Jan 13/14 will be delayed to early March. The Pandemic Response Team will announce the new clinic dates soon. 


Will there be more COVID-19 vaccines available for those that missed the first round?

Yes. Cowichan Tribes is working to secure more vaccines for community and will notify members when additional vaccine clinics become available. As soon as we have more information we will share it with community. General information on vaccine availability in BC is shared here.


Discrimination FAQs 

Can businesses deny services to Cowichan Tribes members during the Shelter in Place Order?

NO. Members who test positive for COVID-19 are isolating and in regular contact with public health officials. Under the B.C. Human Rights Code it is illegal discriminate based on race, colour, ancestry, or place of origin. Refusing services based on these factors may subject businesses to litigation. Under the Shelter in Place Order, Cowichan Tribes members may leave their homes for essential reasons including work, school, medical appointments, shopping, caring for loved ones, to get fresh air, or for other essential reasons.